South Wairarapa District Council offices in Martinborough. Photo: Local Democracy Reporting/ Sue Teodoro
Only 9 percent of South Wairarapa residents are happy with council decisions and actions last year, a damning perception survey shows.
The report was presented at yesterday's South Wairarapa District Council meeting as extraordinary business.
Satisfaction dropped in 49 of 50 overall measures compared with the previous year's survey.
The one overall measure that improved was "public swimming pools". There was a two percent increase in satisfaction.
The five lowest measures were satisfaction with financial management [seven percent], the way council involved the public in the decisions it was making [eight percent], council decisions and actions [nine percent], mayor and councillors giving a fair hearing to the residents' views [10 percent], and trust [11 percent].
The five highest measures were satisfaction with: libraries in general (85 percent); library providing relevant and up-to-date books and services (82 percent); overall quality of your life (81 percent), library opening hours (80 percent); and parks, reserves, and open spaces (79 percent).
The report was produced in July last year but was only recently circulated to elected members, one of whom only received the report within 24 hours of yesterday's meeting.
The Annual Report, in which the results were usually made public, had been delayed due to Audit New Zealand being under-resourced.
The data collected related to the 2021 to 2022 year.
The period covered by the survey included a 29 percent rates rise, negative publicity regarding the council not communicating the full impact of the previous year's rates holiday on the 2021/22 rates increase, severe weather resulting in flooding and damage to residents' properties, and Covid-19 impacts.
A new council was elected in October last year, with seven new members out of 10.
South Wairarapa mayor Martin Connelly Photo: Supplied/ South Wairarapa District Council
At yesterday's meeting, Mayor Martin Connelly - who was among the new intake - said the previous council's "decision not to publish [the survey earlier] and not get on with addressing the issues is an error in judgement and a wasted opportunity".
"When the survey was taken, the community thought the council's leadership was poor, the council communicated badly, they thought the council was not listening, they rated the council's decision-making at very poorly, and only a minority thought the community boards advocated effectively for their communities," Connelly said.
"Only 12 percent of the province was satisfied with the council's reputation, and in Featherston that figure was as low as 6 percent.
"We see Featherston residents rate the image of their town poorly, and people in Martinborough are vastly less satisfied with the image of their town than they were a year ago.
"It seems the only happy people in our district come from Greytown."
Connelly told councillors it was "up to us to repair this damage".
"We have to show leadership … we have to rebuild the trust … we need to show people that we are listening and we are taking their views seriously."
In a press release that followed yesterday's meeting, Connelly said people who answered the survey did not think they were being listened to seriously.
"We have taken steps to make ourselves much more accessible.
"This includes setting up regular opportunities for people to meet the mayor and councillors."
A council spokesperson said some groups of residents expressed more unhappiness than most with the council's performance, particularly Māori and people living in the Featherston Ward.
"The council recognises it has considerable work to do to strengthen its relationship with Māori.
"It is taking steps to improve through clarifying and strengthening the role of the Māori Standing Committee.
"It has appointed a Principal Advisor Māori /Pou Māori, and will be conducting a representation review to make sure Māori can express their views on how they wish to be represented on council."
The spokesperson said the council also recognised Featherston had its "fair share of issues", including Featherston wastewater not delivering as originally planned, a lack of stormwater control, and the state of the town centre.
"The council appreciates the effort people took to provide honest feedback."
All documents can be found on the council's website.
Local Democracy Reporting is Public Interest Journalism funded through NZ On Air