Australian management consultants are to review the planning and management for the transition to Wellington's new bus network.
Regional councillors called for the review after a public backlash to the problem-plagued new system.
The Australian consultants, LEK, will carry out the review.
The first stage will focus on the implementation of the new network, consultation, and communication.
The draft report is to be finished by the end of November.
A second stage will look at the network design and timetables, the bus fleet, and fare policies.
The Wellington Regional Council has held a series of meetings around the city since the new network was introduced in July. Many of those who attended voiced their opposition to the 'hubbing model', where bus routes connect up at main bus stops and many passengers have to take multiple buses to get to their destination.