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A new dispute resolution service is revolutionising the way many ACC claims are dealt with.
Talk-Meet-Resolve was established 18 months ago by veteran ACC researcher and lawyer Warren Forster and co-founder, lawyer and adjudicator Matthew Clayton, and is now involved in nearly one hundred cases a month. It is an agreement-based process which aims to resolve issues within two weeks.
Warren Forster says after years of fighting ACC in the courts, he's now seeing cases resolved in a fortnight, which might have taken 3 to five years to resolve through litigation.
But he says the legislation governing ACC is still structurally flawed and does not cover many injuries or cases it should.
Photo: RNZ / Richard Tindiller