KiwiRail says the level crossing where a woman was hit by a freight train in Auckland was not in the condition it should have been.
The woman was critically injured when her wheelchair got stuck on tracks at Morningside three weeks ago.
The scene of the accident. Photo: RNZ
The Auckland Council's Disability Strategic Advisory Board met with KiwiRail and Auckland Transport on Tuesday to discuss how the companies can ensure similar incidents will not be repeated.
KiwiRail has fixed the tracks at Morningside, and the company's chief executive Jim Quinn says that though crossing was not in the shape it should have been, he denies claims it had been a mess for years.
Mr Quinn says Kiwirail is investigating the cause of the incident, and hopes this will be concluded at the end of the month.
A man who desperately tried to free the woman said at the time that several people tried to help her get clear, but she was dragged along the tracks by the train after it struck her.
Matthieu Mereasays he and a female jogger who was running past tried several times to move her from the tracks, but couldn't.
"We managed to just push her on the ground, there was no chance to see if she was actually free of the tracks, but unfortunately she got dragged with her wheelchair, well the wheelchair got hit by the train which dragged her along."
Other wheelchair users have had problems at the crossing.
The accident happened on an undulating footpath that passes over at least three sets of tracks.
KiwiRail said at the time that the incident with the wheelchair becoming stuck on the tracks was an unusual event that had never before happened in New Zealand.