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Auckland businessman, James Crow, and Christchurch community organiser, Amy Burke, talk about their approaches to homelessness in their cities. James' organisation, Gimme Shelter, is trying to get agencies involved in a survey tool that would gather more information than was previously known about homeless people, and connect them with the agencies whose help they most need. Amy Burke, who was helping homeless people on an ad hoc basis in Christchurch, has given up her job to try and better provide frontline services full-time, but is facing a huge demand in the city.