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Lance Burdett is a former top police negotiator. He was there in Napier, making the decisions during the siege in which Jan Molenaar shot policeman Len Snee and days later, took his own life.
Lance has been responsible for the successful resolution of several other violent situations where people were kidnapped and in some cases, not so successful.
He talks to Jesse Mulligan about the lessons learned by police in some of the countries' highest profile hostage situations, sieges and kidnappings.