Over the weekend, you might have seen a guy, Elan Gale, live tweeting an altercation with the woman in seat 7a. It ended with an insult, a slap, and him making a plea on tumblr for others to be nice to people doing their jobs. “Don’t dismiss them. Don’t act like they are less than you. Don’t abuse them just because you’re the customer and “The Customer Is Always Right”.”
On the other end of the customer service scale, we have comedian Kyle Kinane, who decided to spend his Sunday ruining the day of the social media people who work for Pace Salsa.
After some behind the scenes negotiation - "blackmail for salsa is still blackmail" - the Pace account was shut down.
All fun and games until someone loses their jobs. It turns out though, Pace has never actually had a Twitter account, and whoever was responding to Kinane was a hoax.
Still. It pays to know who is tweeting from your account. Those emoji can be dangerous.