Finance sector unions in New Zealand and Australia are to survey customers and staff to see what they think of the banking industry in both countries.
Finsec in New Zealand and the Finance Sector Union in Australia say consumer debt is soaring, interest rates are going up, and more jobs are being sent offshore.
They say banks show no signs of embracing better banking and Governments in both countries show no signs of requiring it either.
Finsec general secretary Andrew Casidy says banks are driven by profitability targets so significantly that in some cases their lending practices are not as ethical as they should be.
The two unions say with interest rates going up and banks showing less respect for Reserve Bank decisions, it's time to ask why consumer debt is so high and what can be done about it.