The company which issued a precautionary recall of two of its baby formula products says it is still getting many calls to its customer care line.
On Monday, Nutricia recalled all batches of Karicare Stage 1 New Baby Infant Formula and Karicare Gold-plus Stage 2 Follow On Formula following a Fonterra contamination scare.
The dairy giant announced on 3 August that 38 tonnes of its whey protein used by other manufacturers, including infant formula, was contaminated with a bacteria that can cause botulism. The whey protein was tainted by a dirty pipe at its Waikato processing plant in May 2012.
A spokesperson for Nutricia said on Friday its care line would continue operating 24 hours a day while the recall remains in place.
Calls to the Plunket Society's helpline have also increased significantly and Karicare was mentioned in almost half of them. As of Thursday, call volumes to Plunketline were 57% higher than average.
New Zealand's two supermarket chains, Progressive Enterprises and Foodstuffs, say their markets have been monitoring sales of alternative baby formula and don't anticipate any shortages.
The Ministry of Health says there have been no reported cases of infant botulism.