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The insurance watchdog, which has received a record number of complaints in the past year The Insurance & Financial Services Ombudsman Scheme (IFSO) resolves complaints about insurance and financial services. Last year IFSO received a record almost five-thousand enquiries - including nearly 500 complaints.
Karen Stevens is the Insurance and Financial Services Ombudsman and she joins Jesse to explain why lot of people are complaining about their insurance.
Oakley Creek overflowed in Walmsley Park, Mt albert causing flooding of properties nearby. Photo: RNZ / Finn Blackwell